Return/Exchange Policy

Elmstreet is one of the PAKISTAN leading sneaker stores in since yearly 2016 WE SHIP NATIONWIDE IN PAKISTAN

we also ship worldwide www.elmstreet.pk

You Have 24 hours From The Date of Delivery To Claim For The Return or Exchange

If you received the parcel then follow these for return.

  • The product must be unused, in the original packaging.
  • Return only valid in case of defected/faulty product claimed within 24 hours.
  • Return & Exchange is not applicable to DISCOUNTED / SALE items.
  • The procedure of return is very simple, send us back that product to our address through any courier logistics (M&P, Leopard, or TCS), after receiving the product we’ll Ask about your Bank Account details or Easy paisa details. For our address details contact us on Facebook @elmstreet.pk, Instagram @elmstreet.pk, or WhatsApp at +923143567875.
  • Return can’t be accepted in this scenario, Suppose, (You ordered shoe in Euro 41 size and you received the Euro 41 size, but it’s not fitting well on your feet, so it’s a mistake from your side because we already mentioned the size chart and size guide with all our product’s details, but you can change the size for that just follow our exchange policy)
  • Consider our all sizes in EURO, we attached the size chart and size guide with each product’s details named “SIZE CHART”, first check your size before asking for size exchange or before placing an order.
  • The exchange will be processed in 7 days.
  • In size exchange delivery charges Rs.200/- will apply.
  • If you received the product and the product has defected, so NO CHARGES will apply, you can get a refund or you can exchange the other product as well.
  • our rider will come to your provided address and will exchange the article with the right one it will take 7 days. and 200PKR would be charged for it.

Elmstreet.pk offers you different payment methods for online shopping.

If you feel any difficulty making online or credit card payments, then we offer (COD) cash on delivery.

Customers can pay the due amount at the time of delivery. You can have your parcel after paying the rider.

Following is our COD policy:

  • Maximum shopping through COD is Rs. 65,000/
  • COD will be treated as separate.
  • Partial payment (COD+ Credit card) of the same product will not be accepted.
  • Only Pak rupees will accept for COD, and foreign currency will not be accepted.
  • COD will not be applicable at some locations. Please check your location during purchase for the COD offers.